Russ Berrie True Heart Bear Retired Russ Berrie

Prompt shipping and expert packing

Thanks to our longstanding association with UPS FedEx DHL, and other top global carriers, we are able provide various shipping options. Our warehouse staff are trained to pack your goods precisely according to the specifications we offer. Before shipping, all goods will be thoroughly examined and securely secured. We ship to thousands customers every day from all over the world. This shows our commitment to becoming the biggest online retailer in the world. Warehouses and distribution centers are found in Europe and the USA.

Orders that include more than one item are assigned processing periods according to each item.

We will carefully examine all products before they are shipped. Most orders are delivered within 48 hours. Delivery is expected to take between three and seven days.

Returns

We are not able to manage the stock at our warehouse and factory. Actual stock levels may fluctuate at any time. Please be aware it's possible your order could become unfulfilled once you've placed your order.

Our policy lasts 30 days. If it's been more 30 days since you've purchased your item and we're unable to offer you a full exchange or refund.

In order to be eligible for a refund, your item must be in good condition and in the same condition as when you received it in. It must also still be in the original package.